Question 1

Are these original paintings or prints?

Accepted Answer

All artworks in the shop are original, hand-painted pieces by x.tsumetai (Matěj Pekárna). Each painting is unique and comes with a signed Certificate of Authenticity (CoA).

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely via Stripe. All prices are listed in EUR.

Question 3

Do you ship internationally?

Accepted Answer

Yes. Czech Republic delivery takes 2–5 business days, EU shipping takes 5–14 business days, and international shipping takes 7–21 business days. EU shipping is free. All shipments include tracking.

Question 4

Can I return a painting?

Accepted Answer

Yes, consumers have a 14-day right of withdrawal from the date of delivery in accordance with EU/Czech consumer protection law. The artwork must be returned in its original condition.

Question 5

Do you accept custom commissions?

Accepted Answer

Yes, x.tsumetai accepts custom commission requests. Contact us via the contact form at xtsumetai.art/contact/ or email mxtt@xtsumetai.art with your idea, preferred size, medium, and references.

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